AccountAccountCoffee is a food product. We do not accept returns or exchanges for a change of mind, taste preference, or an incorrectly selected grind, including unopened packages. Please review your selection before ordering.
If there is a problem with your order, email orders@oneritualcoffee.com as soon as possible, preferably within 14 days of delivery, with your order number, a description of the issue and clear photos of the item and packaging. This helps us submit supplier claims within their 30-day window. We will review the issue and arrange an appropriate replacement or refund for confirmed errors. Please do not return products without contacting us first.
If your parcel has not arrived by its estimated delivery date, contact us promptly. Lost-in-transit claims must reach our fulfillment partner no later than 30 days after the estimated delivery date. We will investigate with the carrier and fulfillment partner. A delivery scan may require additional investigation and does not automatically qualify for a replacement or refund.
Contact us immediately if your address or order needs changing. Changes and cancellations may not be possible once fulfillment begins. If an incorrect address supplied by you causes a return, any reshipping cost will be discussed with you before a new shipment is arranged.
We will notify you when a refund is approved and issue it to the original payment method. Your bank or payment provider may take additional time to post the credit.
Email orders@oneritualcoffee.com for help. Our correspondence address is not an authorized return address. Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.